Komodo crashed in middle of recording, "backup" not uploading#353

I was in the middle of a screen recording at about 30 mins, and Komodo suddenly stopped recording and my video disappeared. I was using the app on my macbook pro, recording my second screen on photoshop.

I went to backups, I can see it there, but when I click “reupload” I am taken to my Komodo account where the video seems to be stuck in pending upload (the green wheel just keeps spinning and spinning).

I am unsure if the video is lost forever or if it will eventually pop up.

I scared to begin another recording if this happens again, as it was quite involved and time lengthy.

Atttaching files

Hi Caitlin please reach out to us on chat support of the site. We’ll take a look to see if we can recover. Thank you.

Hi there - I actually couldnt find out how to reach support

My video ended up showing up on my account (thank goodnes). But now I am experiencing a different problem - I have spent 2 hours editing - gone to export, was prompted to upgrade so I did, but then after the payment it took me back to my videos and my most recent edits are gone. The video is back where I was editing it 1 hour ago (cries). Is there any way to find the latest edited file?

On the komodo website, on the bottom right is a chat icon. If you expand it, it reaches our helpdesk.

The edits are not gone. If you go back into the editor, make sure to click Publish after you’re done to create an edited video. Reach out to us if you have any trouble.