I get this message whenever I try to open a video sent to me by my trainer. Is thee problem on my end or his? video append of 2897629b failed for segment #1 in playlist 0-https://api.prod.komododecks.com/api/v2/playback/fast-exports/eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJ0aCI6WyJJM0d6OHo1TVFublFERHNOVHlpWiIsImU4MWMwNjM5LWUyM2MtNDJmOS04NGNlLWMwMzlkZGUwYWYwMiJdLCJleHAiOjE3NzU5NjA2Nzl9.QP_-uj8c1eUMxyGPQcnE9tn5GyKspOKrqIKXaShwyjI/index.m3u8